1. General information
These General Terms and Conditions (“GTC”) govern the use of our website and all bookings made with venimar, a brand of Ricardo da Cruz, Unipessoal Lda., Rua Sebastião Lopes 14, 4935-233 Viana do Castelo, Portugal.
For any questions regarding your booking, please contact us at hello@venimar.pt.
2. Booking and cancellation conditions
The following booking and cancellation conditions apply to all reservations unless otherwise stated:
- Within 24 hours of booking (e.g. in the event of an incorrect booking): free cancellation with a 100% refund of any deposit paid.
- More than 5 days before arrival, after the initial 24-hour period: the 50% deposit is non-refundable.
- 5 days or less before arrival: the total booking amount (100%) is non-refundable. Only tourist tax already paid will be refunded.
- Bookings made less than 5 days before arrival: full payment is due immediately upon booking and is non-refundable. Only the tourist tax, if paid, will be refunded.
- Casa 8: a special cancellation policy applies. The periods stated above are extended from 5 days to 30 days before arrival.
By completing a booking, you acknowledge and accept these booking and cancellation conditions.
Statutory right of withdrawal: for accommodation booked for a specific date or period there is no statutory right of withdrawal (Article 17 of Decree-Law No. 24/2014). The free cancellation within 24 hours of booking described above is a voluntary arrangement on our part.
3. Payment methods
We accept the following payment methods:
- Bank transfer
- Credit card
- Cash (cash payments require a valid credit card as a security guarantee)
Payment schedule: 50% of the booking amount is due at the time of booking and the remaining 50% no later than 7 days before arrival (Casa 8: 30 days before arrival). For bookings made at shorter notice, the full amount is due immediately upon booking.
4. Check-in / check-out
- Check-in: from 3:00 pm
- Check-out: by 11:00 am
Early check-in and late check-out may be available upon request, subject to availability, operational feasibility and an additional fee.
Access to the property before check-in or after check-out times is only permitted with our prior confirmation.
5. Liability
Guests are responsible for exercising reasonable care during their stay and when using any rental equipment.
venimar shall not be liable for accidents, injuries, loss, theft or damage to personal belongings occurring during the stay or while using rented bicycles, except where liability cannot be excluded under applicable law.
Guests are responsible for any damage caused to the accommodation, its furnishings, equipment or any rented items during their stay.
6. Bicycle rental
The rental, use, return and liability conditions for bicycles are governed by the separate Bicycle Rental Terms and Conditions, which form an integral part of the rental agreement.
7. Jurisdiction
These GTC shall be governed by the laws of Portugal.
To the extent permitted by applicable law, the courts of Viana do Castelo, Portugal, shall have exclusive jurisdiction over any disputes arising from or relating to the use of our website, these GTC or any booking made with venimar.
8. Alternative dispute resolution
In the event of a consumer dispute, you may contact the following alternative dispute resolution entity: CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo), www.ciab.pt.
Further information is available on the Portuguese Consumer Portal: www.consumidor.gov.pt.